Terms of service

These Terms of Service (“Terms”) constitute a legal agreement between Elite Debt Management Limited (“Elite Debt Management” or “we” or “us”) and the users (“you” or “your”) of our debt recovery services. These Terms outline the rights, obligations, and responsibilities of both parties. By accessing or using Elite Debt Management’s services, you agree to be bound by these Terms.

  1. Definitions

1.1 “Debtor” refers to an individual, company, or organization that owes a debt to a creditor. 1.2 “Creditor” refers to an individual, company, or organization to whom a debt is owed. 1.3 “Debt” refers to the amount of money or obligation owed by a debtor to a creditor.

  1. Services Provided

2.1 Elite Debt Management provides debt recovery services to creditors seeking to recover outstanding debts from debtors. 2.2 Our services include, but are not limited to, debt collection, skip tracing, negotiation, and legal recovery actions. 2.3 We will make reasonable efforts to recover the debt owed to you, but we do not guarantee successful recovery in every case.

  1. Compliance with Kenyan Laws

3.1 Elite Debt Management operates within the legal framework of the Republic of Kenya and complies with all applicable laws, regulations, and guidelines. 3.2 We ensure that our debt recovery practices adhere to the provisions of the Kenyan Constitution, the Consumer Protection Act, the Banking Act, the Insolvency Act, and any other relevant legislation.

  1. Confidentiality

4.1 Elite Debt Management recognizes the importance of maintaining the confidentiality of all information provided by both creditors and debtors. 4.2 We will handle all personal, financial, and business information in accordance with applicable privacy laws and regulations. 4.3 Any information shared with us for the purpose of debt recovery will be used solely for that purpose, except where required by law or with your consent.

  1. Rights and Obligations of Creditors

5.1 By engaging Elite Debt Management, you represent and warrant that you are the rightful creditor of the debt being pursued for recovery. 5.2 You agree to provide accurate and complete information regarding the debt, including relevant documentation, to facilitate the debt recovery process. 5.3 You authorize Elite Debt Management to act on your behalf and take necessary actions to recover the debt owed to you. 5.4 You understand that you remain responsible for any legal and collection fees incurred during the debt recovery process.

  1. Rights and Obligations of Elite Debt Management

6.1 Elite Debt Management will make reasonable efforts to recover the debt owed to you using lawful and ethical means. 6.2 We may use skip tracing techniques, including but not limited to accessing public records and databases, to locate debtors. 6.3 We may engage in negotiations with debtors to secure repayment arrangements or settlements on your behalf. 6.4 If negotiations and other non-legal means fail, Elite Debt Management may initiate legal proceedings to recover the debt, subject to your approval and agreement to bear associated costs.

  1. Communication with Debtors

7.1 Elite Debt Management will communicate with debtors in a professional and respectful manner. 7.2 We will adhere to the provisions of the Consumer Protection Act, which prohibit abusive, deceptive, or unfair debt collection practices. 7.3 Any communication with debtors will be made during reasonable hours and in a manner that respects their privacy and dignity.

  1. Fees and Compensation

8.1 Elite Debt Management’s fees for debt recovery services will be agreed upon in a separate written agreement between you and us. 8.2 We may charge a percentage-based commission on successfully recovered debts, subject to the terms of the agreement.

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